FAQ
Can I get a tattoo with your sticker design?
We offer digital download for certain designs.
The digital download will give you ownership of the design for personal use, for tattoo or print out as art print.
Please visit our Digital Download page for more details.
Can I edit my order or change my shipping address?
We advise you to double check your shipping and order details before placing your order. However, in some cases we may be able to help you edit your order or shipping address, depending on how far along your order is in the packaging process.
To edit your order, please get in touch with us at hello@lapalettedesign.com within 12 hours of order placement.
Do you offer free shipping?
We offer free domestic shipping within Australia for any orders over AUD$50.
Does tracking include in shipping?
We offer both shipping with and without tracking. Please visit our shipping page for more details on rates.
Please note replacement of products that are purchased without tracking will not be provided if lost during transit.
My order still hasn’t arrived! What should I do?
Oh no! This is definitely not something we want happening.
We recommend you frequently check the tracking link provided on your email. If there still aren’t any updates, please contact us at hello@lapalettedesign.com and we’ll get to the bottom of it for you. We appreciate your ongoing patience during this time.
Please note replacement of products that are purchased without tracking will not be provided if lost during transit.
Do you offer wholesales?
We do offer our products in wholesales. Please contact us at hello@lapalettedesign.com for more details.
Do you offer custom orders?
Unfortunately we do not offer custom orders as of right now. However we will let you know via email as soon as custom orders are available.